Business Analyst at Sony Computer Entertainment Europe
Lead Business Analyst
/ 13 yrs
London, United Kingdom
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Experienced Business Analyst and Project Manager, delivering business and technology transformation projects.
Work History
Director, Online Safety
PlayStation
June 2022 - Present
London, England, United Kingdom
Business Analyst
Sony Computer Entertainment Europe
August 2011 - Present
Business Analyst for Consumer Operations Dept. (Marketing); gathering and interpreting requirements from multiple areas of the business, creation of supporting documentation, analytics and mapping business and functional architectures. Presenting project status to internal and international stakeholders as well as other areas of the Sony organisation.
Past Projects supported: Managed the Playstation Social media and Twitter support project. Global moderation tools, Online reporting & analytics, Customer Support (contact centres and online),
Group Manager - Global Online Safety
PlayStation
July 2019 - June 2022
London, Greater London, United Kingdom
Responsible for ensuring all our players can access safe and enjoyable social experiences.
Product Manager (Social Safety)
PlayStation
July 2018 - January 2020
San Francisco Bay Area
Creating the safest and most enjoyable gaming experiences for all. Created Voice Chat Moderation feature for PS5.
Responsible for all Online Safety products, tools and features in the PlayStation Network ecosystem, from concept to development, release and in-market management.
Experienced with all Product Management techniques, tools and concepts. Confident working closely with engineers, designers, moderators as well as senior leadership and stakeholders across the company.
Manager Product Planning
PlayStation
July 2017 - June 2018
London, United Kingdom
Product planning and management across all PlayStation 4 features. Extensive work on product documentation and ideation as well as managing release to market and in-life analysis of product performance.
Business Analyst & Programme Manager
PlayStation
August 2011 - June 2017
London, United Kingdom
Lead Online Safety projects to safeguard users and provide high-quality tools and systems for moderation and content filtering.
Product & Programmer Manager for Consumer Experience Dept; gathering and interpreting requirements from multiple areas of the business, creation of supporting documentation, analytics and mapping business and functional architectures. Presenting project status to internal and international stakeholders as well as other areas of the Sony organisation.
Technical Lead
PlayStation
March 2011 - August 2011
London, United Kingdom
Managed and planned the development of community and moderation tools for games and PlayStation console social features.
Delivered a successful pilot for multi-lingual social media support on Facebook and PlayStation social channels.
Created and managed Moderator training, corporate tone of voice workshops and technical support.
Team Lead
Ernst & Young
October 2008 - March 2011
Rome Area, Italy
Creation, Implementation and management of training programmes for Human Resources
Localisation and copywriting of project documentation for corporate clients.
Managed a team of trainers and recruiters.
Trainer/Sales Consultant
Preadvisors Srl
April 2008 - October 2008
Rome Area, Italy
Director Of Studies
Shenker - The Total English Experience
September 2006 - April 2008
Rome Area, Italy
Director of Studies at the Rome school from December 2006 – July 2007.