William Lewington

Work History

• 

  Director, Online Safety

  PlayStation

  June 2022 - Present

  London, England, United Kingdom
• 

  Business Analyst

  Sony Computer Entertainment Europe

  August 2011 - Present

  Business Analyst for Consumer Operations Dept. (Marketing); gathering and interpreting requirements from multiple areas of the business, creation of supporting documentation, analytics and mapping business and functional architectures. Presenting project status to internal and international stakeholders as well as other areas of the Sony organisation.
  
  Past Projects supported: Managed the Playstation Social media and Twitter support project. Global moderation tools, Online reporting & analytics, Customer Support (contact centres and online),
• 

  Group Manager - Global Online Safety

  PlayStation

  July 2019 - June 2022

  London, Greater London, United Kingdom

  Responsible for ensuring all our players can access safe and enjoyable social experiences.
• 

  Product Manager (Social Safety)

  PlayStation

  July 2018 - January 2020

  San Francisco Bay Area

  Creating the safest and most enjoyable gaming experiences for all. Created Voice Chat Moderation feature for PS5.
  Responsible for all Online Safety products, tools and features in the PlayStation Network ecosystem, from concept to development, release and in-market management.
  Experienced with all Product Management techniques, tools and concepts. Confident working closely with engineers, designers, moderators as well as senior leadership and stakeholders across the company.
• 

  Manager Product Planning

  PlayStation

  July 2017 - June 2018

  London, United Kingdom

  Product planning and management across all PlayStation 4 features. Extensive work on product documentation and ideation as well as managing release to market and in-life analysis of product performance.
• 

  Business Analyst & Programme Manager

  PlayStation

  August 2011 - June 2017

  London, United Kingdom

  Lead Online Safety projects to safeguard users and provide high-quality tools and systems for moderation and content filtering.
  Product & Programmer Manager for Consumer Experience Dept; gathering and interpreting requirements from multiple areas of the business, creation of supporting documentation, analytics and mapping business and functional architectures. Presenting project status to internal and international stakeholders as well as other areas of the Sony organisation.
• 

  Technical Lead

  PlayStation

  March 2011 - August 2011

  London, United Kingdom

  Managed and planned the development of community and moderation tools for games and PlayStation console social features.
  Delivered a successful pilot for multi-lingual social media support on Facebook and PlayStation social channels.
  Created and managed Moderator training, corporate tone of voice workshops and technical support.
  
• 

  Team Lead

  Ernst & Young

  October 2008 - March 2011

  Rome Area, Italy

  Creation, Implementation and management of training programmes for Human Resources
  Localisation and copywriting of project documentation for corporate clients.
  Managed a team of trainers and recruiters.
  
• 

  Trainer/Sales Consultant

  Preadvisors Srl

  April 2008 - October 2008

  Rome Area, Italy
• 

  Director Of Studies

  Shenker - The Total English Experience

  September 2006 - April 2008

  Rome Area, Italy

  Director of Studies at the Rome school from December 2006 – July 2007.