Olivia Adams

Work History

• Solutions Consultant

  Elegance Group

  April 2024 - Present

• Freelance UI Designer, Visual Effects Artist and Illustrator

  Adaliv Design

  November 2015 - Present
• 

  ICT Operations Analyst (Core Systems)

  Transpower New Zealand

  November 2023 - March 2024
• 

  IT Systems Analyst

  Flux Federation

  September 2021 - November 2023

  Wellington, Wellington Region, New Zealand · Remot

  • Research, design and implement technological solutions and integrations to improve core business system functions and productivity.
  • Manage, maintain, monitor and support the core business systems to all users in a timely manner, remotely, across New Zealand.
  • Security - Ensure system and device security across a remote working environment.
  Work closely with the Security team to ensure our devices, processes and procedures are kept up to date and secure.
  • Provide evidence and attend interviews for PCI SSC, ISO 27001, ZX Internal Security audits.
  • System integrations - SSO, SAML, OAuth, web hooks, configure connectors, configure apps and add-ons.
  • Certificate renewals.
  • Update, Test and Deploy Software.
  • On-boarding & Off-boarding of devices and accounts, user experience improvement, communications, documentation and training.
  • Work within a team environment with strong communication and interpersonal skills.
  • Design and build the new Application, Systems, Services & Suppliers Catalogue using Confluence, Custom CSS, Scaffolding Live Templates (add-on).
• 

  IT Support Engineer

  Animal Logic

  May 2020 - July 2021

  Vancouver, British Columbia, Canada

  ----- Project | IT Service Catalogue | May 2020 - July 2021 -----
  
  • UI Design - Design look & feel of an IT Service Catalogue.
  
  • UX Design - Research; User roles; User flows & user stories; Quantitative & Qualitative testing; Design flow; Analyse, test and iterate on design and flows to ensure functionality and ease of use.
  
  • Testing, Reporting & Proposals - Test Confluence Server & Cloud, CSS on Server & add-on’s; Build technical reports outlining the pro’s and con’s of each tool or add-on; Write a detailed proposal for Scaffolding Live Templates for testing and implementation, in order to gain approval for purchase.
  
  • Documentation Standards - Outline Documentation Standards such as look & feel, content and structure; Create a standardized toolkit.
  
  • Documentation Approval Workflow - Design an Approval Workflow to ensure all documents are accurate and up to date.
  
  • Template Design - Create global standardized templates, provide helpful embedded hints, variables and preset forms.
  
  • Training Materials - User documentation outlining all processes and workflows. Training videos detailing the user roles and their responsibilities. This also included 1 on 1 in depth training to Documentation Coaches.

  
  ----- IT Support Responsibilities -----
  • Monitor, support and maintain IT systems and networks to all business users in a timely manner, both onsite and remotely, in a global environment.
  • Install and configure computer systems, software, printers and diagnose faults and technical issues.
  • New account and hardware setup.
  • Triage incoming incidents and escalate when appropriate.
  • Multitask, prioritize and problem solve.
  • Windows 10, Mac OS, Linux, iOS, Android systems; Active Directory, AAD, MS O365; Software Licensing & Deployment, PDQ inventory & deploy, IPv4/ DHCP, IPAM, Teradici/ CAM, HP RGS and Tunnelling.
  • On-call after hours support.
  • Work within a team environment with strong communication and interpersonal skills.
• 

  UI Design Student

  CareerFoundry

  July 2019 - January 2020

  Vancouver, Canada Area

  360 hour course in UI/UX Design principles through online training
  
  Completed over 6 months.
• 

  Technical Artist - Lighting

  Pixomondo

  March 2019 - June 2019

  Vancouver, British Columbia, Canada

  • Design + problem solve shots using Adobe Creative Suite, Maya, Katana + Nuke to create photo real & stylized imagery for projects such as“Midway” in a fast paced agile environment
  • Log and Error checking, troubleshooting software, rendering and hardware issues.
• 

  Technical Artist - Lighting and Compositing

  Sony Pictures Imageworks

  February 2018 - November 2018

  Vancouver, British Columbia, Canada

  • Design + problem solve shots using Adobe Creative Suite, Maya, Katana + Nuke to create photo real & stylized imagery for projects such as “Smallfoot” + “Spiderverse” in a fast paced agile environment
  • Log and Error checking, troubleshooting software, rendering and hardware issues.
• 

  Technical Artist - Lighting and CG Lead

  Zoic Studios

  March 2017 - February 2018

  Vancouver, Canada Area

  • Managed + Improved production workflows for “Once Upon a Time” to improve production quality and achieve tight deadlines
  • Trained Artists in new workflows and diagnosed and fixed any problems and issues.
  • Technical Documentation writing based on processes and improvements for the team to follow.
  • Log and Error checking, troubleshooting software, rendering and hardware issues.
  • Liaised with HoD to test, analyze and improve processes + in-house tools to improve company productivity.
  • Design + problem solve shots using Adobe Creative Suite, Maya, Katana + Nuke to create photo real & stylized imagery for projects such as "Once Upon a Time" and “Zoo” in a fast paced agile environment.

• Technical Artist - Environments

  Framestore + MPC + Digital Domain

  February 2015 - February 2017

  London, United Kingdom + Vancouver, BC, Canada

  • Worked in a team to design & create shots using Adobe Creative Suite, Maya, in-house software, Arnold, Vray & Nuke to create photo real environments for films such as “Fate of the Furious”, “Independence Day 2” + “The Martian”
  • Organize + manage tasks using in-house production tools + Spreadsheets to keep the team up to date
  • Log and Error checking, troubleshooting software and hardware issues.
  • Write user analysis report and documentation to improve specific in-house technologies

• Technical Artist - 3D Generalist

  Squint/Opera + Doodle Productions

  April 2014 - February 2015

  London, United Kingdom

  • Trained + lead a small team in layout + composition principles to meet tight deadlines on “Okido”
  • Worked with developers to suggest tool & workflow improvements to increase usability for the team and in turn improve productivity
  • Log and Error checking, troubleshooting software, rendering and hardware issues.
• 

  Technical Artist - Lighting / Concept Generalist

  Wētā FX

  May 2012 - March 2014

  • Log and Error checking/reports, troubleshooting software, rendering and hardware issues.
  • Designed visual look of character and environment concepts using Adobe Creative Suit, Maya + in-house tools alongside the Senior Art Director
  • Organized & catalogued Senior Art Directors work to document for future reference
  • Trained and lead a small team of artists in a short time frame to complete one off lighting tasks.
  • Wrote technical documentation to assist artists with workflows and procedures.

  

  
• 

  Service Desk Analyst

  MetService

  September 2011 - May 2012

  • Worked in a team to monitor, maintain and problem solve any technical issues that occurred with infrastructure and in-house softwares 24/7 for internal and external customers
  • Designed + created motion graphics using After Effects for the KWeather Channel
• User testing, debugging + analysis of “Metservice” app for android

• IT Service Administrator

  Mercury IT + XWL

  September 2010 - May 2011

  • Offered support to network engineers via Customer Administration using Excel, Accounting + Project Management tools
  • Implementation of new + improved administrative workflows with user documentation creation
  • Graphic Design + Branding using Illustrator & InDesign to create a new company Logo and promotional pamphlets for XWL
  • Analysis of client websites using design and UX methodologies for possible improvements + optimizations at Mercury IT

• Junior Web Developer

  Trader Clicks

  May 2010 - October 2010

  • Using visual design methodologies designed + created web elements + page layouts using drupal, HTML and CSS

• IT Customer Service/ Administrator

  Magnum Mac

  December 2009 - August 2010

  Wellington & Wairarapa, New Zealand

  • Customer Support, computer setup and installation of softwares including backups.
  • Resolve customer software and some hardware problems.
  • One on one training sessions with customers to teach computer setup and use.
  • Administration - Receiving Stock, Labelling, Returns, Organizing, Merchandizing.