Matthew Cruz

Work History

• 

  Global Creative Training Manager

  MPC

  March 2022 - Present
• 

  ArtProducer

  Rooster Teeth

  July 2019 - March 2022

  Austin, Texas Area

  Justice League x RWBY, RWBY, RvB, Gen:Lock, RWBY:Arrowfell many dev projects spanning various brands and mediums.

  

  

  

  
• 

  Viz Post Coordinator

  Rooster Teeth

  July 2018 - July 2019

  Austin, Texas
• 

  Production Coordinator / Account Manager

  Builder Homesite Inc.

  August 2014 - July 2018

  Austin, Texas Area

  Responsible for setting and maintaining Production Delivery Schedules for various 6-12 week projects
  Oversee outsourced vendors ensuring their Quality and Adherence to the set Production Schedule
  Manage team, quality, process and usability of interactive products
  Key contact between Account Managers and Outsourced Production Vendors
  Primary stakeholder for creating production processes and their documentation
  Product Manager and editor for all Animation related products
  Considered Knowledge champion for all products and processes.
  Responsible for managing and delivering various client projects on time and to the highest quality.
  Effectively apply Post Production to any given product (Photo Real Images, Animations or Interactive)
• 

  Vendor Player Experience Manager / Operations Manager

  Affinitas

  March 2011 - February 2014

  Gilbert, Az

  Created, Maintained and improved a successful Outsourced Player Experience program
  Created all documentation with client on processes determined by Critical Success Factors
  Drafted, altered and improved all training materials
  Developed the team by measuring and tracking their KPIs per SOW
  Served as point of contact for difficult, escalated or complex issues
  Responsible for all profitability of the program.
  Reported directly to SVP and collaborated with him on drafting the SOW’s
  Collaborated with SVP on Multiple RFP’s for Securing more business
  Oversaw Outbound Telemarketing team
  Led a team of 70 + agents across two countries
  Handled multiple audits and deadlines ensuring 100% accuracy in our reporting and quality processes