Currently working on Incident Resolution and Bakery Application Incident Management for all Mobile Sales and Manufacturing/Distribution applications
o Performed Problem Management analysis (Pareto Analysis) to identify improvement opportunities on mean-time-to-repair.
o Audited Vendor service efficiency (ATT, Motorola,Zebra)
o Reviewed and updated operations and support knowledge management and configuration tools, including break-fix cause categorization.
o Performed Level-3 analysis on Incidents as needed.
IT Lead for a $15MM project to replace 4400 mobile computing devices. Responsible for Project execution and implementation in the following areas: DEX 5010 implementation, paperless proof-of-delivery solution, support system design and execution, vendor management for device supply, data interface design, go-live coordination.
Served on SLC Global Committee on RFID and was responsible for Baking Divisions RFID Compliance Project with Walmart. Managed the ETL team for EDI and Data Synchronization and served on Transora implementation committee. Responsible for the development of an internal PMO application to forecast and track IT labor commitments.
Primary systems contact on Metz Bakery acquisition and merger team. Assumed on-site management responsibility for the Metz IT shop during its closure.
Managed an 85% retention rate of all critical application support personnel during both transitions.
Developed a contingency outsourcing plan
Effectively management knowledge loss for zero-impact service delivery.
Worked on Kelly IT Labor Team, which developed the new contract labor selection system for all of Sara Lee.
Responsible for identifying IT gap resource needs for my division's entire IT develo
The Earthgrains Company (Anheuser-Busch Food Div.)
Responsible for development and delivery of user training through the majority of the SAP rollout. Developed the BSG training environment. Began the development of standards for project based skill assessments, training material development and change management for system implementation. Co-Managed the DMS documentation initiative for training acquired bakeries.
Worked with strategies and technologies for paper-less transfer of CT's business documents - e.g. invoices, purchase orders, A/R statements and remittance advisements. Instrumental in every aspect of development and coordination of CT's initial EDI roll-out.
Master Data collection and load for Route Accounting system implementation, Price and cost table generation, and A/R interface development. I also performed route profitability and optimization analysis.