Jared Berbach

Work History

• 

  Line Producer

  Bungie

  January 2016 - Present

  Destiny Franchise
  
  Gameplay: Combatants (AI Enemies)
  Gameplay: Progression and Economy
• 

  Associate Producer

  Bungie

  April 2015 - January 2016

  Destiny Franchise
  
  Combatants (Enemy) Design
  AI Engineering
  Animation Engineering

• Associate Producer

  Venan Entertainment

  March 2013 - October 2014

  Produced a team of six full-time and three part-time engineers, designers, and artists in developing six major releases and dozens of smaller releases for the mobile MMO Book of Heroes. This resulted in creative new features/content for customers, extending the life of the game, and generating additional revenue.
  
  • Developed a product roadmap and planned key features for upcoming game releases with company leadership using in-game metrics and in-app purchase analysis
  • Implemented scrum process for upcoming releases which included sprint planning, reviews, and retrospectives
  • Developed plans to improve key metrics in acquisition, opening funnel flow, retention, paid conversion, ARPU, LTV, and more
  • Managed assets and workflow between in-house team, art contractors, and localization contractors
  • Documented key team processes and procedures for large releases
  • Coordinated live operations and in-game events
  • Managed relationships and communication with marketing, publishing, and advertising partners
  • Directly contributed to community management, social media marketing, the certification process, game systems design, writing, QA, and more
  • Managed team communication and productivity via mentoring, day-to-day team planning, status updates, and milestone updates
  • Assisted with pre-production for Venan's Space Miner Wars title
• 

  Support Solutions Engineer / Project Manager

  IBM

  June 2006 - March 2013

  Provided comprehensive support for enterprise clients for IBM's Rational branded business applications. This included managing both short term success on a day-to-day basis as well as long-term planning regarding future supportability for our customers.
  
  • As a team leader, handled day-to-day management tasks such as scheduling, coverage, team concerns, asset management, workflow, personal development, and mentoring
  • Mentored team members in the use of problem solving methodology such as KT (Kepner Tregoe) Problem Resolution
  • Managed peer escalations and summarized complex technical issues for upper management and executives by pinpointing key business concerns
  • Created documentation for self-help and interactive media to drive knowledge-centered support for our customers
  
  Led multiple end-to-end enterprise projects which resulted in greater organizational capability and revenue generation such as the Integrations Transformation Project and JAZZmine Project. Also engaged in customer-facing projects that assisted in deploying our product line for companies such as Raytheon, Boeing, Hill-Rom and more.
  
  • Gathered requirements and determined workflow that influenced every facet of how we supported new products throughout the entire worldwide organization
  • Developed processes to evaluate, streamline, and improve our support capabilities
  • Developed comprehensive plans for product deployment to suit the specific organizational needs for large customer deployments
• 

  Project Management Intern

  General Electric

  May 2004 - August 2005

  Worked as a functional team leader on the Genesis Team, under GE’s corporate division. Primary responsibilities included being a project liaison between the engineering and business transitions teams, requirements gathering, process definition, documentation, team mentoring, and database implementation for a company wide HR software migration.