Chris Counsell

Chris Counsell

Senior Project Manager / 10 yrs

Wellington, New Zealand

I am an experienced IT professional with PMI, Prince2 and Lean/Agile Project Management skills and experience seeking to progress my career within the IT industry. I am a highly motivated fast learner with extensive knowledge of project managing many aspects of IT infrastructure, web systems and software development projects. I have excellent communication skills enabling vertical and horizontal stakeholder relationship management and sound experience of customer facing roles managing multiple work streams. I can be a valuable member of a team or equally work well on my own initiative. I am consistent, reliable & give 100% in all my work.
Work History
  • June 2016 - Present

    Project Manager


    • Leading and managing the delivery of multiple concurrent implementation projects for international civil aviation customers, predominantly in the Asia Pacific region. Projects included both new implementations and upgrades of the COTS Rolls-Royce Safety Management System solution web application and custom integration extensions, with end-to-end project management including process analysis workshops, requirements gathering, project planning, Statement of Work, Project Management Plans, Project schedules, user training, resource management, financial management, working with the Agile DevOps team to deliver bug fixes and enhancement requests to the customers and included technical ‘hands-on’ Windows server configuration and SQL server & Oracle database scripting.
  • February 2013 - May 2015

    IT Delivery Lead

    Inland Revenue NZ

    Leading and managing the technical delivery of projects for IT Solutions Centre; accountable and responsible for planning and delivering the IT aspects of multiple simultaneous projects to Business Platform Services sponsored by Information Security, Procurement, and Digital Marketing/Web Systems; comprising COTS applications implementation and upgrades on virtual infrastructure, data migration, security/os patch management process implementation, application development (SDLC).
  • August 2011 - December 2012

    Technical Project Manager


    Managing the Audit Remediation Programme for Technology Services Management; accountable and responsible for planning and delivering timely remediation of multiple security and compliance related infrastructure systems, COTS application and process based audit issues – including design, build, implementation of new IT infrastructure, applications integration/development, access control enhancements with security groups implementation, access reporting process development & improvement. Reporting to and interfacing with all levels of the organization.
  • October 2010 - July 2011

    Technical Project Manager

    Housing New Zealand Corporation

    Managing the ETP System Delivery Environments work stream; responsible for planning the acquisition, build, implementation and maintenance of new IT infrastructure, applications development, testing and release phases of the SDLC for integration of multiple vendor systems (Sun, Oracle, Northgate).
    Co-ordinate the build, delivery and maintenance of required virtualised environments, develop an integrated application software and infrastructure build and automation of the technical environment build activity. Develop and deliver appropriate build, operati
  • February 2008 - October 2010

    Release & Environment Manager

    HP Enterprise Services

    Manage multiple concurrent Project work streams through the applications development, testing and release phases of the SDLC on the Telecom (NZ) account using ITIL methodology.
    Involved in complete project lifecycle, from establishing requirements, project planning, scheduling, managing budgets/costs, change control, implementation and reporting through to close down.
    Identifying and managing Project risk, relationship management of Project stakeholders and support teams.
    Pro-actively manage several integrated test environments, managing delivery of the
  • May 2007 - December 2007

    Operational Delivery Manager


    Responsible for daily operational service delivery to major public sector client using ITIL process framework. Reporting to Client Services Manager and working alongside the Service Delivery Manager managing a team of Service Delivery Coordinators and 2nd & 3rd Level Support Analysts.
    Project management of smaller scale work streams, responsible for scoping, schedules, budgets and communications with all stakeholders. Managing delivery of larger scale work streams in collaboration with Project Services. Monthly Status & Infrastructure Capacity Reporting.
  • December 2007 - Present


    MiaBella Tartufo Ltd

    Horticulture - Perigord Black Truffles
    Wairarapa, New Zealand
  • December 2004 - May 2007

    Network Support Engineer

    Creative Technology London

    2nd/3rd Line support to 100+ users at main office. Administration of LAN/WAN Switches/Routers, Blackberry/PDA/Laptop/Desktop/Server Builds, WatchGuard Firewall, Veritas Backups, VPN.
    Projects: Printer migration, LAN security, Patch Management, Exchange 2000 OWA, Server Upgrades to Win2003, Design/Maintenance of Intranet, Risk Assessment system and Company Websites.
  • September 2004 - December 2004

    Network Support Engineer

    Varian Medical Systems

    1st/2nd Line Network support to 250+ users at main office and European sites.
    Projects: Unix mail system migration to Exchange 2000, NT to Active Directory migration.
  • June 2004 - September 2004

    Change Coordinator

    Thales Information Systems

    Managing Change requests for client contract. Implementation and on-site installation of new client offices including LAN/WIFI/VPN infrastructure and connectivity.
  • March 2004 - June 2004

    Desktop Support Analyst

    Body Shop International

    1st/2nd line support to 600+ users at Main & Remote/International (Singapore & USA) Offices.
    Design/Implementation of web-based intranet Asset Management System (SQL db/ASP, VBScript
  • March 2002 - March 2004

    Network Support Analyst

    S.C.C. at American Express

    1st/2nd line support to 50+ American Express Corporate Travel UK/Ireland/France offices, telephone/email/on-site customer support/Helpdesk documentation working to SLAs.
    Installation/Administration of standard OS and applications, AD, RAS/VPN, Exchange, Novell Netware.
  • September 2001 - March 2002

    Senior Hardware Engineer


    Duties include visiting council offices providing 3rd Line hardware break/fix support, office/team management & stock control.
  • September 2000 - August 2001

    Field Service Engineer

    Vista Retail Support

    Fault resolution & repair of Back Office Windows 95/98/NT Workstations, Servers & Retail EPOS, DOS & Unix, network configuration. HP, Oki & EPOS Printers.
  • May 1998 - August 2000

    Project Manager

    Casella Hazmat

    Responsible for the daily operation of the Brighton Office & team management. Duties included liaising with clients & contractors, designing and supervising asbestos surveys & producing detailed survey reports. Project Managing subsequent removal projects carried out by 3rd Party contractors, including initial planning, scoping, scheduling and budget costing.
  • November 1997 - May 1998



    India & Nepal
  • February 1995 - November 1997

    Senior Scientist

    Inspectorate/RPS Ltd/Casella

  • July 1993 - February 1995

    Motorcycle Delivery Driver

    West End Despatch

  • Prince2: Foundation & Practitioner

    Spoce Project Management Training

    November 2014 - December 2014
  • PMI Certified Associate Project Manager

    Seek Learning Online

    February 2008 - May 2008
  • Windows 2000 Microsoft Certified Systems Engineer

    National IT Learning Centre

    September 2003 - September 2004
  • Comptia A+

    National IT Learning Centre

    April 2002 - May 2002
  • MCP – NT Workstation.

    Cerco Training Ltd, Nantwich

    September 2000 - November 2000
  • BSc (Hons.): Environmental Science.

    University of Westminster

    September 1990 - June 1993
  • O Levels, A/O Levels & GCSE's

    King Edward VI School

    June 1985 - June 1988