clark morissaint

Work History

• 

  Sr. Field Service Technician

  Isolere Bio By Donaldson

  March 2024 - August 2024

  Durham, North Carolina, United States · On-site

  ⦁ MacBook Reimaging and Configuration for Sonoma O/S
  - Bonded MacBook's to Donaldson network following technical documentation
  - Installed Mac certificates for user profiles/wifi connection via InTune
  - Installed MS Office suite ,WebEx, MS-Teams,JamF,
  ⦁ Azure
  - Device Monitoring
  - BitLocker decryption
  - Maintained user profile Active Directory
  - Printer Server Managment
  ⦁ Service Now
  Maintained ticket system
  ⦁ SCCM Managment
  - Published software to end-user devices
  ⦁ NAC Cisco Identity Services Engine
  - Built profile for device based on OUI and MAC address on the network
  - Created host names based on predefined parameters
  ⦁ InfoBlox
  - Built internal network device profile creating unique IP address
  - Assigned PC/Printers on specified Vlans based on type/purpose with predefined IP range
  ⦁ Integration PC and tablets with scientific devices
  - Configured PC's with Third-Party Scientific Machines, devices and tools
  - Configured Third-Party software with vendor assistance confirming general functionality of "Akta Processors”
  ⦁ Researched material types for electronic devices within a chemically cleaned environment
  ⦁ Site Mapping
  - Created a visual database of all scientific instruments and associated Third-Party PCs
  - Collected MAC address of all scientific tools and machine with associated PC
  - Data used as a tool for Security teams to understand the nature of device used in labs
  - Zebra Printer configuration
  - Richo Printer configuration
  ⦁ Server Software Configuration for Vaisala filtration systems
  Configured Third-Party software that detects airborne fluid detected by data loggers
• 

  Sr. Systems Engineer

  The Clorox Company

  March 2019 - February 2024

  Georgia, United States · On-site

  ⦁ Servicing repair and installation of computer hardware software and networks
  ⦁ Cisco Conference room troubleshooting and support
  ⦁ Problem resolution of Computer Issues, hardware and application support
  ⦁ Install Software Upgrades, create and maintain documentation.
  ⦁ Troubleshoot Cisco and WebEx Conference room
  ⦁ Audio/Video support
  ⦁ Service Now
  ⦁ Remote end user support via LogMeIn
  ⦁ Maintain ticketing system with daily updates documenting steps taken to achieve resolution
  ⦁ Configuring new hire laptops for onboarding support
  ⦁ Configuration of VPN
  ⦁ MS- Office 2016/365 troubleshooting and support
  ⦁ Cloud Support
  ⦁ Data migration
• 

  IT Lead Service Desk Technician

  PruittHealth

  January 2017 - April 2019

  Georgia, United States · On-site

  ⦁ Comprehensive technical support services to end users within Citrix environment
  ⦁ Assessed reported issues and escalate to proper contact if appropriate
  ⦁ Created and submitted detailed, timely, and accurate incident documentation of end user interactions and work progress.
  ⦁ Maintained technical proficiency in all applications utilized within the corporation
  ⦁ Perform end user support-related task and special projects assigned by management
  ⦁ Utilized all support resources provided to solve partner problems/request
  ⦁ Network troubleshooting MiFI and Thin Client devices
  ⦁ Remote support via VNC Viewer
  ⦁ Printer Set up and troubleshooting
  ⦁ Printer database migration
• 

  IT Lead Service Desk Technician

  Raydeo Enterprises Inc.

  February 2017 - July 2017

  Georgia, United States · On-site

  ⦁ Root cause analysis of user technical issues, determine best solutions via testing and implementation
  ⦁ Provide technical training to employees on Microsoft OneNote
  ⦁ Provided training to installers on smartphone photo documentation of finalized work.
  ⦁ Setup automated documentation of onsite photographs to document work quality and resolution
  ⦁ Server Maintenance
  ⦁ Office 365 system administration
  ⦁ Active Directory user account management
  ⦁ Perform/oversee software and application installation and upgrades.
  ⦁ Troubleshoot networks, systems, and applications .
  ⦁ Point of contact for 3rd Part Vendors
  ⦁ Tested and evaluated 3rd Party Vendor software and system implementation
  ⦁ Maintained current, fully functional, secure PCs, company phones, and tablets.
  ⦁ Oversee web development and manage the company’s social media outlets.
  ⦁ Install, configure, and maintain Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures switches, network interface cards.

• IT Technician

  MSI Solutions

  March 2015 - 2017

  Phoenix AZ

  Provided IT support to clients via remote PC connects. I would then resolved technical issue with Third Party software, such as resolving performance issues byway of re-indexing a database, or setting up software across a network etc.
  
  I also provided customer support and training.
  

• 3D Instructor

  3D Instructor

  May 2015 - October 2016

  On-Line

  I taught Intro to game art and animation and Advanced Level Design

• 3D Instructor

  Grand Canyon University

  February 2014 - February 2015

  Phoenix AZ

  I taught modeling 101
• 

  Freelance

  Verizon Wireless

  February 2014 - January 2014

  Phoenix, Arizona Area

  I was self employed doing small 3d projects for some film and landscape design
• 

  Adjunct Instructor

  Collins College

  January 2009 - March 2013

  I'm currently teaching Video Game Development and Video Game Art, at both The Arts Institute of Phoenix and Collins Collage.

• Adjunct Instructor

  Arts Institute of Phoenix

  July 2008 - March 2010
• 

  3D Environment Artist

  THQ

  2008 - 2009

  
• 

  3D Environment Artist

  Technicolor

  January 2007 - May 2008

• 3D Environment Artist

  Rainbow Studios / THQ

  2007 - 2008
• 

  3D Artist

  Rainbow Studios

  2007 - 2008
• 

  3D Environment Artist

  Streamline Studios

  September 2005 - August 2006