Jim Cummins

Jim Cummins

I am a Helpdesk Supervisor at a Managed Service Provider.

Minneapolis, mn

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I am an IT worker that plays with jquery, html5, php, node, and other technologies on the side. I have a cat named Kitteh and love to downhill ski.
Work History
  • January 2011 - March 2013

    Supprt Desk Supervisor

    Solution Builders

    Managed the Support Desk Team’s Daily Performance
    Maintained Internal Applications Relating to Client Support
    Developed, Designed and Deployed Support Desk Processes
    Contributed to Continuity of Service by Providing the Necessary Technical Leadership
    Provided Remote Support to Client Support Specialists and Technicians
    Managed Dispatched of On-Site Technicians
    Designed Documentation and Developed Sharepoint Documentation System
    Wrote Mobile Check-in Apps for Technicians in JQuery Mobile / MySQL
  • November 2010 - September 2011

    Client Support Specialist

    Solution Builders

    Provided Remote Support for Line of Business Applications for Tax Firms and Medical Clinics
    Developed Internal Automation Scripts and Data Views in LabTech
    Wrote Software Deployment Scripts for Multiple Managed Clients
  • February 2009 - October 2010

    Tech Specialist

    McFarland Clinic PC

    Set Up and Deployed Replacement Desktop Systems
    Promoted to Full Time Tech in August 2009
    Provide First Hand Customer Support to Doctors, Nurses, and Clinical Staff
    Developed Custom Software Tools to Streamline Computer Setup Process
  • February 2008 - January 2009


    Baker Lab, Iowa State University

    Planned and Implemented Microsoft Deployment Toolkit Laboratory
    Performed Impromptu Troubleshooting for Faculty and Staff
    Upgraded In-House ASP.NET Helpdesk Software
    Managed Customer Support Tickets and Ongoing Projects
  • April 2006 - August 2007

    Seasonal Specialist


    Provided customer support. Managed seasonal inventory.