- Maintained and administrated Blackboard Vista and Learn 9 LMS
- Developed and implemented a major product upgrade with the LMS team
- Verified reported bugs and security flaws and worked with vendors to create resolutions and workarounds
- Developed training materials for faculty and students
- Worked with faculty in the development of online courses
- Performed testing of Service Packs, Powerlinks, and new versions of Blackboard software, as well as various other software
- Supervised student assistants
- Tier-3 support

- Performed system administrative tasks
- Developed training materials for faculty and students
- Performed testing of Service Packs, Powerlinks, and new version of Blackboard Vista, as well as various other software

- Aided faculty development of E-courses, T-courses, and course supplements in a variety of disciplines
- Aided and trained faculty members in the use of Blackboard Vista
- Provided support to faculty in the development and throughout the teaching of their E-course

Conducted telephone and face to face interviews.