Community Relations Lead
I genuinely love interacting with the community and helping folks solve their problems. Communicating with people is my lifeblood, and I have a weird obsession with sending the perfect email.
San Francisco
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Community Relations
March 2011 - Present
Dedicated to making sure every customer experience is amazing.
Company
Embassy CES
Role
English Teacher to Speakers of
From
February 2010 - August 2011
Description
English language educator and TOEFL instructor to multi-lingual groups of adult learners ranging from beginners to advanced speakers.
Company
Sun Microsystems
Role
Innovating@Sun Program Manager
From
June 2008 - January 2010
Description
-Produced and managed an executive-endorsed podcast series, Innovating@Sun
-Grew the program from a simple podcast and blog to a socially-networked online community
-Drove everything from editorial calendar to blog postings to final production of the show
-Tracked and managed all metrics, including downloads, Facebook Followers, and page views (Facebook/Twitter fans increased by 19% in the first 3 months and podcast downloads increased by 66% overall)
-Reduced expenses by shifting the production of the show from a high-cost professional studio to a cost-
-Grew the program from a simple podcast and blog to a socially-networked online community
-Drove everything from editorial calendar to blog postings to final production of the show
-Tracked and managed all metrics, including downloads, Facebook Followers, and page views (Facebook/Twitter fans increased by 19% in the first 3 months and podcast downloads increased by 66% overall)
-Reduced expenses by shifting the production of the show from a high-cost professional studio to a cost-
Company
Sun Microsystems
Role
Jr. Marketing Communications W
From
June 2009 - November 2009
Description
Draft marketing materials to deliver one clear "voice of Sun;" ensure that Sun's external-facing messages were on-brand.
Company
Sun Microsystems
Role
Launch Communications Manager
From
May 2008 - June 2009
Description
Created marketing communications programs to drive awareness of and participation at product launches
-Expanded traditional marketing communications by integrating social media tools—e.g., Facebook, Twitter, SMS, podcasts, blogs—to grow online communities and engage followers
-Increased product launch outreach in new markets, including Students and Developers
-Lead a cross-functional team of marketing managers to execute plan deliverables
-Expanded traditional marketing communications by integrating social media tools—e.g., Facebook, Twitter, SMS, podcasts, blogs—to grow online communities and engage followers
-Increased product launch outreach in new markets, including Students and Developers
-Lead a cross-functional team of marketing managers to execute plan deliverables
Company
Sun Microsystems
Role
Launch Marketing Coordinator
From
February 2007 - May 2008
Description
Supported the Corporate Launch Team in the development and execution of launch strategies for new product introductions and major announcements
-Drafted blurbs and write-ups for inclusion in launch communications materials
-Compiled and distributed launch webinar metrics results using the Omniture.com analytics tool
-Managed and updated launch planning and reporting documents
-Managed and tracked departmental spending of up to $300K
-Drafted blurbs and write-ups for inclusion in launch communications materials
-Compiled and distributed launch webinar metrics results using the Omniture.com analytics tool
-Managed and updated launch planning and reporting documents
-Managed and tracked departmental spending of up to $300K
2001 - 2005
University
University of California, Santa Cruz
From
2001 - 2005
University
Università degli Studi di Padova
From
2003 - 2004
University
Università degli Studi di Padova
From
2003 - 2004