I'm a creative and design-oriented IT professional with 10+ years of experience in a variety of roles in the technology field, including Project/Program Manager, Systems Analyst, and Web Designer.
I am currently working as a Systems Advisor (Senior Program Manager) at FedEx Office (formerly known as Kinko's). In this role, I oversee the system transformation efforts for our in-store technology ensuring the systems are successfully integrated and provide a consistent cross channel user experience.
• Technology Roadmap Planning & Management
• User Experience & Usability
Additional detail: Oversee programs and projects to support the system transformation and on-going evolution of the technology ecosystem at FedEx Office; lead user experience improvement projects for in-store applications with a User-Centered Design approach; manage contract resources (e.g., Project Managers, Information Architects, UX Designers, Systems Analysts, etc.) and vendor relationships focusing on usability engineering and design; create and
• Business & Functional Requirements
• Product Development & Innovation
Additional detail: Managed projects and programs related to e-Commerce operations to support our mobile, web, and third party products; maintained project and program plans; managed and delegated project tasks and assignments; facilitated project meetings and discussions; authored project documentation and presentation material; led requirements gathering sessions; facilitated innovation and ideation sessions to brainstorm new products and solutions;
• Business & System Analysis
• Visual Communication & Design
Additional detail: Defined, documented, and presented e-Commerce operations business requirements (e.g., user stories, wireframes, BJD, BRS/BRD, etc.); created workflow diagrams for technical systems; created mockups for system UI/UX enhancements; identified limitations in workflow and areas of redundancy within legacy and next generation systems; validated requirements, identified gaps and suggested alternative solutions; researched reported system issues
• Hardware & Software Deployment
• Technical Support
Additional detail: Managed technology projects and programs for multiple retail districts; monitored deployment of company technology projects to field operations; maintained in-center Local Area Networks; performed software/hardware installations and upgrades; helped troubleshoot technical malfunctions with equipment and software; maintained technology equipment and supplies; took preventive action to avoid technical errors; coordinated and implemented technology progr
• Web Design & Development
• User Experience & Usability
Additional detail: Managed the planning, design and implementation of small-scale web, interactive, and graphic projects for small businesses, musicians, bloggers, and individuals; website UI / UX design; HTML / CSS front-end development; wordpress design; graphic design; photo editing.