Supervised a team of four developers, including supporting a trainee with no programming experience through a full-scale development project

Completed internal auditor course for ISO 20000 standard

Streamlined business processes by analysing existing services, and then developing solutions, including a fleet management system rewrite, that reduced organisation’s costs by £20k

Presented reports and training courses to wide range of audiences, from individuals to sections of 50+ staff

Conducted appraisals and mentor reviews as part of the staff develop

Project-managed four staff through many project lifecycles, including developing public-facing, customer-focused websites and an internal Content Management System which saved the organization £40k

Created the first UK Council Twitter account in 2007 – http://twitter.com/sthelenscouncil

Developed procedures for the change and release of new applications by working closely with the Corporate Contact Centre, enabling implicit knowledge to be shared amongst all staff

Oversaw the audit of the organisation's website for the annual Society of IT Managers (S

Utilised Lotus Notes to display information on the corporate website whilst Java agents were used to transfer data between databases, at the time an innovative use of Lotus Notes

Designed user-interfaces in Adobe Photoshop, supplied working prototypes in HTML and CSS, which were then expanded to templates for the corporate website

Implemented an innovative system in Lotus Notes to display election results as they occur, both in the town hall and on the corporate website

Identified as one of only four employees in the organisation to attend a young man

Designed, implemented, and maintained several school-wide LANs with full role-based security in Novell Netware and Windows for Workgroups under NT and 95/98

Supported and maintainted the Local Authority installation of SIMS across 150+ schools

Administered service desk support to corporate and education users, developing customer relationship skills, and gaining a reputation for resolving customer queries efficiently and effectively

Part of the front-line staff answering customer queries, which proved to be an excellent way to improve customer service skills

Commenced information management course on methodologies used to categorize information efficiently

Managed the in-house PC suite of reference computers