Creator of the ultimate customer experience at an Apple Retail Store. Strives to enrich lives through meaningful dialogue about the coolest products on earth. Builds rapport and trust by recommending solutions that do more than meet customer needs, they inspire and open new doors of opportunity. Thrills customers by consistently finding ways to make their ownership experience better than expected through services and learning. Consistently rated as one of the best solution engineers based on volume along with service plan and training program attach rate