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Experience
Specialist
@Apple Inc.
Creator of the ultimate customer experience at an Apple Retail Store. Strives to enrich lives through meaningful dialogue about the coolest products on earth. Builds rapport and trust by recommending solutions that do more than meet customer needs, they inspire and open new doors of opportunity. Thrills customers by consistently finding ways to make their ownership experience better than expected through services and learning. Consistently rated as one of the best solution engineers based on volume along with service plan and training program attach rate
Location
Tigard, OR
Dates
Feb. 2011 - Present
Residential Computer Consultant Coordinator
@University of Portland
Manager of the student Residential Computer Consultant (RCC) program. Provides support to RCCs along with coordinating events, training and meetings with Information Services, Academic Technology Services and students. Serves the community through being the off-campus liaison for the RCC program in providing excellent customer service and troubleshooting to off-campus students.
Location
Portland, OR
Dates
Feb. 2012 - Present
Junior Counselor
@Association of Washington School Principals
Works to facilitate a week-long leadership camp for high school students. Emphasizes maslow's hierarchy of needs along with teaching teambuilding techniques to strengthen and empower students to lead their peers.
Location
Cispus, WA
Dates
Jun. 2010 - Present
Residential Computer Consultant
@University of Portland
On-Call IT Specialist for a residential building. Provides support to students across all platforms and maintains a computer lab within the building. Assists in coordinating meeting time and orientation training along with supporting other team members.
Location
Portland, OR
Dates
Sep. 2010 - Feb. 2012
Media Services Technician
@University of Portland
Delivery, installation, troubleshooting and maintenance of media technology.
Location
Portland, OR
Dates
Sep. 2010 - Dec. 2011
Information Services Help Desk Representative
@University of Portland
Assists the University community with technological problems of all sorts. I provide in-person and phone support for faculty, staff, and students.
Location
Portland, OR
Dates
Oct. 2010 - May. 2011
Administrative Assistant
@Ballard Licensing
Administrative assistant to the owner of a licensing and marketing agency. Led meetings with partners and designers along with coordinating the future technology needs and systems of the company.
Location
Seattle, WA
Dates
Jun. 2010 - Sep. 2010
Sound and Light Crew Head
@Bishop Blanchet High School
Serves the Bishop Blanchet community through leading a team of technology-minded students in the creation and implementation of systems and solutions to support many different types of community events and functions. Works closely with administration in the implementation and planning stages of these projects in order to achieve a superior level of efficiency and community involvement.
Location
Seattle, WA
Dates
May. 2007 - Jun. 2010
Lifestyle Consultant
@Massage Heights - Ballard
Provides excellent customer service to customers while maintaining a database of appointments and customer information. Uses communication to learn about customer’s needs and to show them why they need to be a member of Massage Heights. Leader of both lifestyle consultants and managers in membership sales.
Dates
Jun. 2009 - Sep. 2009
Membership Sales Associate
@Massage Envy
Maintains a database of client information along with training others on the ins and out of a complex multi-level appointment booking database. Works to maintain a clean and organized environment including full opening and closing duties as a key holder. Leader of entire clinic in membership sales results during entire tenure.
Dates
Aug. 2008 - Mar. 2009
Sales Associate
@Torrid
Customer Service, Sales, Basic Cleaning and Maintenance.
Dates
Jun. 2008 - Aug. 2008
Education
Operations and Technology Management
@University of Portland
Fields
Operations and Technology Management
Location
Portland, OR
Dates
Aug. 2010 - Present
Business and Theology Studies
@Sophia University
Study Abroad program through Sophia University.
Fields
Business and Theology
Location
Tokyo, Japan
Dates
Jul. 2012 - Aug. 2012
Diploma
@Bishop Blanchet High School
Location
Seattle, WA
Dates
Aug. 2006 - Jun. 2010