Client: City CarShare (UX Research)
• Performed in-depth usability study on City CarShare’s reservation system 
as it came out of beta in Spring 2010

Client: Marriott Corporation (Service Design)
• Researched and designed an integrated system to empower building managers to understand and control energy usage
• Deliverables included stakeholder analysis, service blueprint, system 
design, prototypes

Client: Yahoo! (Management Consulting)
• Analyzed Yahoo Mobile’s innovation strategy at macro and micro levels

Additional projects (Software design/progra

Designed, built, and used a toolkit to analyze web content.

• Implemented Python-based clustering algorithm and text normalization for 
a tool that automatically creates a corpus of disputed claims on the web
• Publication: Ennals, Byler, Agosta, Rosario: What is disputed on the web? Accepted as a workshop paper for the 2010 World Wide Web conference.

As an integrated member of the healthcare solutions project management team, my contributions included:

• Establishing division-wide enterprise resource management system
• Creating a database to analyze resource allocation across multiple asynchronous projects and 500+ employees
• Performing analysis on a successful contract proposal